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No refunds, exchange only.


Your piece was handmade and therefore delicate in nature. Please treat it with care to improve its longevity. 


Please allow 3-5 business days for your order to be processed and shipped. Items that are made-to-order have longer wait times of 3-4 weeks. You will be contacted if there is an adjustment that needs to be made. For a rushed order please email and we will try to accommodate your needs.


We ship internationally. Shipping times vary based on your exact location. 

Duties and taxes are not included in your total at checkout and HOWL is not responsible for any charges due upon arrival of goods in your country. These rates are determined by your location.


For all repair inquiries, please email Please include your name, description, and a photo of the damage.

If we are able to repair your piece, we will issue you an RA number and instructions on where to ship it to.

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.